14 Polo Avenue, Mona Vale,
NSW, Australia, 2103
(02) 9997 2488
We’re open Monday – Friday, 9 a.m. – 4:30 p.m. AEST
Frequently Asked Questions
Fancy Dress Land Accepts Visa, Mastercard and PayPal.
Delivery within major metropolitan Areas of Australia will generally take 1 to 2 business days. Regional areas can take up to 5 business days.
International delivery varies and we recommend that all international buyers view our shipping policy that can be located at the bottom of our website.
Once you have paid for your order you will receive an Order Confirmation email almost instantly that also includes your a copy of your invoice. From here we will process your order and send it to your address with our advertised shipping service (Star Track = Australian Addresses and DHL = International Addresses. Once we have shipped your order you receive emails from us confirming dispatch and also a separate email from Star Track or DHL confirming your consignment and tracking information.
Upon placing an order our website an invoice is automatically generated and emailed through to you. If you do not receive this invoice please contact us and we can email you a copy. Also worth mentioning that you check Junk and Spam folders in your email as sometimes these invoices can be incorrectly marked as spam.
Prior to contacting us, please refer to our returns policy below to ensure that all returns terms and conditions can be met. Once you have read the Returns Policy please contact us via email or phone and we will advise on how to return your order.